Shipping Policy

DELIVERY OF PRODUCTS. 

 

All Products will be delivered at the address provided by you in your Account or any other alternate address as specified by you at the time of placing the Order. The delivery may be made by the personnel appointed by Freezeceutics.com or by any third party service provider engaged by Freezeceutics.com for such purpose. Freezeceutics.com shares your personal information with the delivery executive on a ‘need to know’ basis as may be relevant for completing the delivery of the Product. 

Any timelines for delivery specified by Freezeceutics.com is a genuine pre-estimate of time required by Freezeceutics.com for completing the delivery of the Product. You acknowledge and agree that actual delivery may be delayed and take longer than the delivery timeline. However, Freezeceutics.com will keep you informed of your order status as may be appropriate from time to time. 

 

 

RETURNS.

 

You may place a request for return of Product as per the Returns Policy which is displayed on the Freezeceutics.com platform 

 

 

PRODUCT LIABILITY.

 

Freezeceutics.com Platform offers for purchase various Products which are manufactured by various third parties (“Third Party Products”). Freezeceutics.com provides such Third Party Products on an ‘as is’ basis and does not make any representation or warranty with respect to such Third Party Products. Freezeceutics.com shall not be liable in any manner whatsoever for any manufacturing defects in the Third Party Products.

 

RETURN POLICY

 

At Freezeceutics.com, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

  • you’ve received an item(s) that does not match your order
  • the item(s) were damaged in transit or shortage (delivery of such order to be refused at doorstep)
  • the item(s) is due to expire within 3 months where the shelf life of the item is more than 3 months

Note: If you notice the package is damaged at the time of delivery, please do not accept the order. If you could not check that the order is damaged at the time of delivery, raise a return request within 24 hours of delivery by calling us at +91- 8148485680. Replacement for the damaged item (s) is subject to availability in stock. In absence of a replacement, a refund will be issued.


 Returns are subject to the following conditions:

  • Items being returned should only be in their original manufacturer’s packaging i.e. with labels, bar-code.
  • Only fully unused strips/bottles can be returned
  • Batch number of the product being returned should match as mentioned on the sales invoice
  • Original sales invoice has to be returned for processing returns and refunds.

 

We do not accept returns in following scenarios:

  • Partially used strips, opened bottles cannot be returned.
  • Products which require specific storage conditions (temperature controlled) cannot be returned (dressings, vials etc.)
  • Products which have expired post purchase.
  • Second time request against the same product/order.

 

RETURN PROCESS:

 

If you’re order is suitable for a return based on the conditions above, you can raise a request within seven (7) days from the date of delivery. Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our Returns team.

 

 

REFUND POLICY:

At Freezeceutics.com we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:
• you received a defective item;
• the ordered item(s) is lost or damaged during transit;
• the ordered item(s) is past its expiry date.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

HOW TO REQUEST A REFUND

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at +91- 8148485680, email us at info@freezeceutics.com, or contact our customer support executives through online chat. We’re here for you!

 

REDRESSAL OF COMPLAINTS

 

We are eager to help you regarding any complaints you may have with the experience you had with our services, please write to us at info@freezeceutics.com on registering your complaint/feedback we will endeavour to accept and acknowledge your correspondence within a 48 hours’ time period.

We take all the complaints very seriously and will take appropriate actions as and when required based on your feedback. We aim to address and resolve the reported issue within a maximum time frame of 30 days and we will keep you informed about the status of your complaint.

Please note that the maximum complaint resolution window period mentioned above is subject to the occurrence of any Force Majeure event, including but not limited to, any extra-ordinary circumstances which is unforeseeable and beyond the human control, such as war or war like conditions, strike, public commotion, lockdowns imposed by government authorities, earthquake, typhoons, torrential rain, storms, riots, plague, epidemic, pandemic or any other unforeseen events declared by the Government as an ‘Act of God’, may affect our normal working hours and manpower at office. The company will not be responsible and/or liable for any loss or damage caused to you, due to the delayed response and/or resolution of the reported complaints in view of the above-stated conditions.

 

 

MODIFICATION OF WEBSITE


Freezeceutics.com reserves the right to modify or discontinue, temporarily or permanently, the Website or any features or portions thereof without prior notice

 

CONTACT INFORMATION


For any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at info@freezeceutics.com. Or call on +91- 8148485680